Job Apply

Client Success & Operations Intern

Ahmedabad, India

Fresher / No experience required

5,000 - 10,000 /month

No. of Opening: 2

Apply Now

BSP Technologies® is hiring two Client Success & Operations Interns to join our growing team in Ahmedabad. This is a hands-on role where you'll directly onboard new clients, maintain and improve our SOPs, and ensure every new customer has a smooth, professional first experience with us. If you communicate well in English, love getting things right, and don't stop at 'good enough' - this is for you.

About BSP Technologies®

BSP Technologies® is a custom software development and IT services company based in Ahmedabad, serving clients in the UK, US, and India. We build products, run platforms, and move fast - which means client onboarding and documentation done well is what keeps everything running smoothly.

What You'll Do

• Onboard new clients by following established SOPs - guiding them through setup steps, answering initial queries, and ensuring their first experience with us is smooth and professional.

• Identify gaps or edge cases during onboarding that aren't covered by existing SOPs, and update documentation to reflect them.

• Maintain and organise internal documentation - product guides, onboarding checklists, process documents, and FAQs.

• Write and edit content clearly: internal notes, client-facing instructions, help articles, and email templates.

• Manage content across internal tools - keeping information up to date and easy to find.

• Coordinate with the product and operations team to document new features, workflows, or process changes as they happen.

• Flag issues proactively and follow through until resolved - not just pass them along.

Qualifications

• Currently pursuing or recently completed a Bachelor's degree in English, Mass Communication, Business Administration, Marketing, or any related field.

• Candidates with a postgraduate degree (MBA, MA English, MA Communication) are welcome and will be given preference.

• Minimum 60% aggregate in your most recent qualification - we're looking for people who take their academics seriously.

• English as a core subject at any level (HSC, undergraduate, or postgraduate) is a strong advantage.

What We're Looking For

• Strong written and spoken English - you should be able to write a crisp instruction document and hold a professional client conversation confidently.

• Detail-oriented and organised - someone who notices when something is missing or out of date and fixes it without being asked.

• Willingness to go the extra mile - this role requires initiative, not just task completion.

• Comfortable following structured processes (SOPs) and improving them when they fall short.

• Basic understanding of user journeys or customer experience is a bonus - knowing what a user needs at each step makes your onboarding work sharper.

• Comfortable using tools like Google Docs, Notion, or similar platforms for documentation and content management.

Good to Have

• Exposure to SaaS products, tech platforms, or IT services - even as a user.

• Experience writing help articles, user guides, or any kind of instructional content - academic or professional.

• Basic understanding of customer onboarding or CRM workflows.

• Any prior internship experience in a client-facing, content, or operations role.

What You Get

• Real ownership from day one - you'll handle live client onboarding, not shadow work.

• Exposure to how a software company runs its operations, products, and client relationships.

• Stipend commensurate with performance and commitment.

• A strong reference letter and potential for a full-time role based on performance.

• A team that values clear thinking, good writing, and people who follow through.

To apply, send your resume and a short note (in English) about why this role interests you to hr@bsptechno.com with the subject line 'Client Success Intern - Application'. We read every application - and yes, we notice how well it's written.